ScreenConnect - Windows 10/11

This article will walk users through the installation and configuration of ConnectWise ControlClient (ScreenConnect) on their Windows 10 or Windows 11 device.

Southeast Missouri State University utilizes Connectwise ControlClient, also known as ScreenConnect, to remote into computers to troubleshoot issues or complete application installations. To properly set up ScreenConnect on your Windows device, do the following:
 

1. Visit http://help.semo.edu/
    
2. Enter the code provided by the Help Desk technician in the “Join with a Code” field. The code will be different for every session, so please ensure to get the proper code from the Help Desk technician.
    
3. Press the arrow icon to join the session.
   
    
4. Download and run the ScreenConnect client. If you are on a university computer, you may be asked to enter your SE Key and Password when attempting to install the application.

You should now be connected to ScreenConnect and a Help Desk technician should be able to see your screen and control your computer for the duration of the session.

If you are in need of any additional assistance, please contact us at 573-651-4357 or helpdesk@semo.edu