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The Knowledge Base
1. Knowledge Base Articles
Your first stop when technology-related issues or questions arise, should be the IT Service Portal Knowledge Base. The Knowledge Base contains informational articles and step-by-step guides on many technology issues experienced by Southeast students, faculty and staff. You can browse knowledge base articles through any of the following methods:
- Using the search bar in the upper right corner (you can search just services, just knowledge base articles, or both by clicking on the down arrow).
- Visiting the Knowledge Base page
2. Knowledge Base Categories
Knowledge base articles are organized into categories and subcategories
3. Sharing Knowledge Base Articles
Have a friend, classmate or colleague who needs the same information? Click the Share button to email the article link to them. NOTE: You'll only see the option to share articles when you're logged into the system.
4. Frequently Consulted Articles
Have an article you reference all the time? Click the Add to Favorites button to add it to the My Favorites section. You'll only see the option to favorite articles when you're logged into the system. You can also remove articles from the My Favorites section at any time.
5. Rating Knowledge Base Articles
Found the article especially helpful? Or unhelpful? Let us know by logging in and providing feedback.
The Service Catalog
1. Services
When you need assistance from Information Technology, first find the listed service that most closely describes your need.
You can explore services through any of the following methods:
- Using the search bar in the upper right corner (you can search just services, just knowledge base articles, or both by clicking on the down arrow).
- Visiting the Services page.
2. Service Categories
Services are organized into categories and subcategories. You can also browse for services by name alphabetically.
NOTE: The 
indicates the text box can be expanded to show more information.
The Services themselves can also be listed Alphabetically
3. Requesting a Service (or Submitting a Ticket)
Once you find the service you need, click the button labeled Request Service (or something similar) and a on-screen form will you'll be provided to submit your ticket. Because you are signed in, the system knows who you are and has all your contact information, so you won't need to enter it.
You'll receive an email from the TeamDynamix system once you submit your ticket. You can communicate with the IT staff member(s) working on your ticket by either replying directly to the email, or by logging into the system and checking the Ticket Requests section.
Ticket example
4. Frequently Used Services
Have a service you use all the time? Click the Add to Favorites button to add it to the My Favorites section. This is similar to saving a bookmark in a browser. You'll only see the option to favorite services when you're logged into the system. You can also remove services from the My Favorites section at any time.
5. Sharing Services
Have a friend, classmate or colleague who needs to place a similar request? Click the Share button to email the service link to them.
6. Checking on Open Requests
To access tickets that you have opened, click on Services, then Ticket Requests.
When you have tickets in the system they will be displayed below the Search criteria box. In order to find a specific ticket or tickets that meet certain criteria, fill out the appropriate selection criteria, and click Search.
If you have any questions about the Knowledge Base, Service Catalog or tickets, contact the IT Help Desk at 573.651.4357 or helpdesk@semo.edu.