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Adding Shared (Delegate access) Mailbox to Outlook Mobile app
If you have delegate access to a shared mailbox (ex. helpdesk@semo.edu), you've discovered that the delegate account automatically populates in the Microsoft Outlook desktop app.
However in the mobile app, accounts have to be manually added. Here's how it is done.
1. In the Outlook mobile app, tap on initials in upper left corner
2. Tap on Add an account icon
3. Tap on Add Shared mailbox
4. Enter the mailbox name, and click Add Shared Mailbox
5. The new account has been added. It may take a few moments for the email in that mailbox to be populated.
If you have any further questions on this article, or other topics, contact the IT Help Desk at 573-651-4357 or helpdesk@semo.edu.