Southeast Missouri State University utilizes Connectwise ControlClient, also known as ScreenConnect, to remote into computers to troubleshoot issues or complete application installations. To properly set up ScreenConnect on your Mac device, do the following:
**NOTE***: This was done on a 2018 Mac Mini running macOS 14 (Sonoma); the process may vary slightly if you are using a Mac that is on a different operating system.
- Visit http://help.semo.edu/
- Enter the code provided by the help desk agent in the “Join with a Code” field. The code will be different for every session, so please ensure to get the proper code from the help desk agent.
- Press the arrow icon to join the session.
- Select “Download the App” as shown below.
- The app will begin downloading. Open the application from your Downloads page in Finder.
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- You may get a prompt that looks like the following: please press “Open”.
The Help Desk technician should now be able to see your screen, but will need to be able to move the mouse and use the keyboard. To enable that, please do the following:
- Open the Apple menu in the top-left of the screen, and select “System Settings”
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- Open “Security & Privacy”
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- Select “Accessibility” from the list and check ConnectWise Control Client
- If it is not there, press the “+” symbol and select the application from the Downloads folder
- You will be required to enter your computer account credentials to approve this change
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- Select “Screen Recording” from the list and check ConnectWise Control Client
- If it is not there, press the “+” symbol and select the application from the Downloads folder
- You will be required to enter your computer account credentials to approve this change
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You should now be connected to ScreenConnect and a Help Desk technician should be able to see your screen and control your computer for the duration of the session.
If you are in need of any additional assistance, please contact us at 573-651-4357 or helpdesk@semo.edu