Southeast Missouri State University utilizes Connectwise ControlClient, also known as ScreenConnect, to remote into computers to troubleshoot issues or complete application installations. To properly set up ScreenConnect on your Mac device, do the following: **NOTE***: This was done on a 2018 Mac Mini running macOS 12 (Monterey); the process may vary slightly if you are using a Mac that is on a different operating system.
The Help Desk technician should now be able to see your screen, but will need to be able to move the mouse and use the keyboard. To enable that, please do the following: