Knowledge Base

Categories (11)

Accounts & User Access

Articles related to: Southeast Key; Password management; Office 365 & Email; Guest & Generic Accounts; Information Security & MFA
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Application Development

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Computer, Device & Printing Support

Articles related to computers and other devices, software applications and printing.
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Email, Calendar & Messaging

Articles related to: Southeast Email & calendars; Office 365 applications (Word, Excel, Powerpoint, etc.); Teams & OneDrive.
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General IT

Articles and information regarding Southeast Information Technology. Topics include: Staff Info; Student Employment; IT Projects; ITC
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IT User Services

Information regarding the IT Help Desk and Open Computer Labs
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Network, Wireless & Telecom

Articles related to telecommunication services offered on campus. These services might include telephony (telephones, fax, cellular service, etc.), cable TV, security camera installation and maintenance, local area networking (LAN), etc.
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Security & Safe Computing

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Software & Applications

Articles related to campus resources including: MySoutheast Portal; Banner (INB) & BDMS; DegreeWorks; and Other University systems.
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Teaching & Learning

Articles related to using technology for teaching & learning. Topics include: Canvas; Zoom; Classroom Technology; Computer Labs; Third Party Tools; Research & Survey Tools
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Internal Troubleshooting

Common troubleshooting steps for technicians to use when working on issues.
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Articles (2)

Turning a Classic Quiz to a New Quiz

Using the IT Service Portal (How to)

This article is designed to assist users in using the IT Client Portal