Knowledge Base

Categories (11)

Accounts & User Access

Articles related to: Southeast Key; Password management; Office 365 & Email; Guest & Generic Accounts; Information Security & MFA
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Application Development

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Computer, Device & Printing Support

Articles related to computers and other devices, software applications and printing.
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Email, Calendar & Messaging

Articles related to: Southeast Email & calendars; Office 365 applications (Word, Excel, Powerpoint, etc.); Teams & OneDrive.
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General IT

Articles and information regarding Southeast Information Technology. Topics include: Staff Info; Student Employment; IT Projects; ITC
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IT User Services

Information regarding the IT Help Desk and Open Computer Labs
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Network, Wireless & Telecom

Articles related to telecommunication services offered on campus. These services might include telephony (telephones, fax, cellular service, etc.), cable TV, security camera installation and maintenance, local area networking (LAN), etc.
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Security & Safe Computing

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Software & Applications

Articles related to campus resources including: MySoutheast Portal; Banner (INB) & BDMS; DegreeWorks; and Other University systems.
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Teaching & Learning

Articles related to using technology for teaching & learning. Topics include: Canvas; Zoom; Classroom Technology; Computer Labs; Third Party Tools; Research & Survey Tools
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Internal Troubleshooting

Common troubleshooting steps for technicians to use when working on issues.
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Articles (2)

Adjusting Activity Dates for a New Semester

This guide sheet covers the different ways due dates for activities in Canvas can be updated besides manually updating them one by one. They can be updated when importing the course content, they can be changed by dragging them in the Canvas Calendar, and they can be changed in the Assignments area

How to Add an Outcome to an Assignment

This guide sheet will provide the steps to add an Outcome to an Assignment in Canvas