Student Employment

Lab Assistant

Job Title: Lab Assistant
Category: Student Part-Time
Department: Information Technology
Location: On-Campus

Description

Requirements

• Credit earned in MI101, AD101, or comparable knowledge and experience
• Basic knowledge and ability to provide support on MS Office Suite applications
• Ability to provide support for Internet browsing and applications
• Ability to provide support for email applications and the Portal
• Must be able to work the entire semester
• Must attend the "back to school" meetings held the first Wednesday (for new employees) and the first Thursday (for new and returning employees) prior to the start of each semester
• Must be enrolled in 6 credit hours for domestic students or 12 credit hours for international students
• Graduate students that hold a graduate assistantship are not eligible to apply

Duties

• Provide support for MS Office Suite, email, and Internet applications to students, faculty, and staff
• Monitor computers, printers, scanner, furniture, and supplies in assigned computer lab
• Report required equipment repair
• Keep accurate records on lab usage, supplies, and payroll time
• Clean and keep tidy the computer lab equipment and work stations
• Enforce computer lab rules for all users (no food, drink, noise, etc.)
• Handle printer functions such as replenishing toner and paper and assistance in using equipment

Help Desk Assistant

Job Title: Help Desk Assistant
Category: Student Part-Time
Department: Information Technology
Location: On-Campus

Description

Requirements

• Knowledge of technical support
• Ability to communicate remediation steps to the user
• Attention to detail
• Ability to work independently
• Strong communication skills

Duties

• Hardware and software diagnostics
• Assisting in the removal of harmful applications, i.e., viruses, spyware, and malware
• Assisting students, faculty, and staff over the phone, online chat, and walk-in customers
• Entering support tickets into IT Service Management (ITSM) software 
• Searching online for possible solutions to increase knowledge base
• Assisting in the development of support documentation, and training materials for students, faculty and staff

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