Position Availability:
The availability of student worker positions in the IT department can be subject to change as staffing needs can vary from semester to semester. We encourage all applicants to submit their availability and interest with the department. However, please be aware that we review applications based on the number of openings and needs of the department.
Lab Assistant
Job Title: Lab Assistant
Category: Student Part-Time
Department: Information Technology
Location: On-Campus
Description
Requirements
- Credit earned in MI101 or comparable knowledge and experience
- Basic knowledge and ability to provide support on MS Office Suite applications
- Ability to provide support for Internet browsing and applications
- Ability to provide support for email applications and mySEMO
- Must be able to work the entire semester
- Must attend the "back to school" meetings held the first Wednesday (for new employees) and the first Thursday (for new and returning employees) prior to the start of each semester
- Must be enrolled in 6 credit hours for domestic students or 12 credit hours for international students
- Graduate students that hold a graduate assistantship are not eligible to apply
Duties
- Provide support for MS Office Suite, email, and Internet applications to students, faculty, and staff
- Monitor computers, printers, scanner, furniture, and supplies in assigned computer lab
- Report required equipment repair
- Keep accurate records on lab usage, supplies, and payroll time
- Clean and keep tidy the computer lab equipment and work stations
- Enforce computer lab rules for all users (no food, drink, noise, etc.)
- Handle printer functions such as replenishing toner and paper and assistance in using equipment
Help Desk Assistant
Job Title: Help Desk Assistant
Category: Student Part-Time
Department: Information Technology
Location: On-Campus
Description
Requirements
- Knowledge of technical support
- Strong written and verbal communication skills
- Experience with customer service helpful
- Ability to communicate technical information in a non-technical manner
- Attention to detail
- Ability to work independently
- Must be able to work the entire semester
- Must attend the "back to school" meetings held the Tuesday (for new employees) and the Wednesday (for new and returning employees) prior to the start of each semester
- Must be enrolled in 6 credit hours for domestic students or 12 credit hours for international students
- Graduate students that hold a graduate assistantship are not eligible to apply
Duties
- Hardware and software diagnostics
- Assisting in the removal of harmful applications, i.e., viruses, spyware, and malware
- Assisting students, faculty, and staff over the phone, email, and walk-in customers
- Entering support tickets into IT Service Management (ITSM) software
- Searching online for possible solutions to increase knowledge base
- Assisting in the development of support documentation, and training materials for students, faculty and staff
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