Student Employment

Tags student

Lab Assistant

Job Title: Lab Assistant
Category: Student Part-Time
Department: Information Technology
Location: On-Campus

Description

Requirements
  • Credit earned in MI101, AD101, or comparable knowledge and experience
  • Basic knowledge and ability to provide support on MS Office Suite applications
  • Ability to provide support for Internet browsing and applications
  • Ability to provide support for email applications and the Portal
  • Must be able to work the entire semester
  • Must attend the "back to school" meetings held the first Wednesday (for new employees) and the first Thursday (for new and returning employees) prior to the start of each semester
  • Must be enrolled in 6 credit hours for domestic students or 12 credit hours for international students
  • Graduate students that hold a graduate assistantship are not eligible to apply
Duties
  • Provide support for MS Office Suite, email, and Internet applications to students, faculty, and staff
  • Monitor computers, printers, scanner, furniture, and supplies in assigned computer lab
  • Report required equipment repair
  • Keep accurate records on lab usage, supplies, and payroll time
  • Clean and keep tidy the computer lab equipment and work stations
  • Enforce computer lab rules for all users (no food, drink, noise, etc.)
  • Handle printer functions such as replenishing toner and paper and assistance in using equipment

Help Desk Assistant

Job Title: Help Desk Assistant
Category: Student Part-Time
Department: Information Technology
Location: On-Campus

Description

Requirements
  • Knowledge of technical support
  • Ability to communicate remediation steps to the user
  • Attention to detail
  • Ability to work independently
  • Strong communication skills
Duties
  • Hardware and software diagnostics
  • Assisting in the removal of harmful applications, i.e., viruses, spyware, and malware
  • Assisting students, faculty, and staff over the phone, online chat, and walk-in customers
  • Entering support tickets into IT Service Management (ITSM) software 
  • Searching online for possible solutions to increase knowledge base
  • Assisting in the development of support documentation, and training materials for students, faculty and staff

Apply Now 

Details

Article ID: 896
Created
Wed 10/20/21 3:43 PM
Modified
Wed 2/8/23 8:48 AM