You can request troubleshooting assistance with a new or an existing computer . It is important to have the following information available before contacting the Help Desk or opening a ticket:
- Tag # of the computer (red inventory tag or white label w/QR code)
- Location (building/room) of the computer
- A brief description of the issue and what if any steps have already been tried (i.e. verifying power, cable connections, rebooting, etc. )
- Including error messages, photos and/or screenshots can be very helpful
Once the ticket is received, a technician will contact you and work to resolve your issue, which may include remotely accessing your computer.