VoIP Phones

Voice Over Internet Protocol (VoIP)


IP enabled services

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number - including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter. Source: FCC.gov

What kind of equipment Do I Need?

A VoIP phone that uses IP technology to transmit calls. It can come either in the form of specialized digital hardware or a program (running on a computer or mobile device) that performs the same functions.  Our campus uses 3 different Avaya VoIP deskphone models: J139. J169 and J179 and the Avaya Workplace IX app.

How do I make local calls or long distance calls?

To dial an external number, you need to dial followed by the 10 digits of the phone number you want to call. 

Can I make international calls?

This service is only available for Faculty and Staff and is upon supervisor's approval. If approved, you need to request Telecom an authorization code to be able to place international calls. 

Can I Program my Phone Buttons?

If you have an Avaya J139, J169 or J179 deskphone and If you want to update or add new feature, please click here to submit a button programming form.


Report a Problem Request New Service

Related Articles (4)

This article describes the basic call handling with Avaya VoIP phones.
This article will provide additional information, instructional videos and documentation regarding Southeast's recent telephone system upgrades.
This article discusses the fees charged for telecommunication equipment and services.
This article answers frequently asked questions related to the campus telephone service.


Service ID: 8663
Wed 3/15/23 9:43 AM
Fri 5/12/23 4:10 PM

Service Offerings (2)

Report a Problem
Request help if you are having technical issues with your extension, desk phone or the Avaya Workplace app.
Request New Service
Request help for your VoIP phone or extension.