If the computer being used doesn't have a printer configured, or a new printer has recently been added to the environment, you can contact the IT Help Desk for assistance or a ticket can be created requesting assistance.
It is important to have the following information available before contacting the Help Desk or opening a ticket:
- Tag # of the computer being used (red inventory tag or white label with QR code)
- Is the desired printer locally connected to the computer, or a shared device connected to the network
- Manufacturer/Model of the local printer
- Network name of printer/copier i.e. department_Q1 (this can be located on another computer that is already setup to print to the desired printer/copier)
- Location of the computer and printer/copier (if in a different location)
Many times these issues be resolved remotely, unless it is a new printing device that needs to be installed.