Troubleshooting Wi-Fi Issues - SoutheastSecure/Resnet/Gamenet

SoutheastSecure / Resnet / Gamenet

Troubleshooting / FAQ's

What does it mean for a device to be "registered" on Southeast Wi-Fi?

In order for any device to access the Internet via a Southeast Wi-Fi network (except SoutheastGuest), that device needs to be registered on the network by the user visiting the SPLAT webpage (http://splat.semo.edu). Every network-able device has one or more Network Interface Cards (NIC) installed. Every NIC has a unique set of alphanumeric digits assigned to it. This number is sometimes referred to as a Media Access Control (MAC) address. MAC addresses are typically represented as six groups of two hexadecimal digits (A-F, 0-9) separated by hyphens, colons, or without a separator. Example: A1:B2:C3:D4:E5:F6

When a Southeast user visits the SPLAT page from a device, the website looks at the MAC address on the device that is browsing the page, and when the user enters a valid username and password, it associates that MAC address with that user, and allows the device to connect to the Internet. Once a device is registered, it will not need to be registered again, until the registration database is cleared - usually once a year just before the beginning of the fall semester.

Can a device that doesn't have a web-browser be "registered"?

Yes. There is a special SPLAT page setup for this. The Game Console SPLAT page was originally created for registering game consoles on the Southeast Wi-Fi network   (http://splat.semo.edu/gameconsoles). In order to register the device, the user would visit the page from another device that is already connected to Southeast Wi-Fi. On this registration page, the MAC address of the device must be entered (exactly as shown on the device) along with the user's valid login credentials. If for some reason the registration fails, contact the IT Help Desk for assistance.

Since some devices have both wired and wireless network capability, it is important to note that the appropriate MAC address must be registered. i.e. if the device is connecting via wired LAN connection, the wired MAC address must be registered, etc.

My device has been connected, registered and was working - now it isn't. What is wrong?

Many devices by default turn on a feature called "private" or "random" addressing. This is designed and intended to offer a level a privacy to the user. This feature will hide the device's actual MAC address and instead report a randomly generated address. Unfortunately this feature is not compatible with Southeast Wi-Fi and should be turned off.

iPhone, iPad, or iPod Touch

1. Open the Settings app, then tap Wi-Fi. 
2. Tap the Information button next to a network.
3. Tap to turn Private Address off.

These instructions are adapted from the following page https://support.apple.com/en-us/HT211227.

Android 10

1. Open the Settings app.
2. Select Network and Internet.
3. Select Wi-Fi.
4. Make sure the device is connected to SoutheastSecure or SoutheastResnet wireless network.
5. Tap the gear icon next to the current WiFi connection.
6. Select Advanced.
7. Select Privacy.
8. Select "Use device MAC".

Windows 10

1. Click on the Network Settings icon and select "Network Settings." 
2. In the "WiFi" tab, select "Advanced Options."
3. Select "Off" under "Random Hardware Address." 
4. In the "WiFi" tab, select "Manage WiFi Settings."
5. Select "Off" under "Random Hardware Address." 
6. Restart your computer.