Forgetting, or removing, Wi-Fi networks can help resolve internet connection issues. For example, your device might be trying to connect to a known network with an incorrect username or password, leading to account lockouts. Additionally, software updates and patches might interfere with saved information, preventing users from connecting to a network.
Windows 10
- Select the Start menu
- Search for Settings
- Select Network & Internet
- Select WiFi -> Manage known networks
- Select the network you want to remove, then click Forget
Windows 11
- Select the Start menu
- Search for Settings
- Select Network & Internet
- Select WiFi -> Manage known networks
- Select the network you want to remove, then click Forget
macOS
- Click the Apple menu on the top left of the screen
- Select System Preferences
- Select Network
- Select Wi-Fi -> Advanced...
- Select the network you want to remove and click the minus sign underneath the Preferred Networks box