On September 15, 2025, Avaya Spaces was discontinued. After this date, customers will no longer have access to or be able to use the Spaces application. Our phone server used this application to authenticate and provision users of the Avaya Workplace IX app.

 

 Troubleshooting Avaya Workplace IX for the Installed Application:

1. Click on the gear icon at the top right corner.

 

2. Click on "Support" and then on "Reset Application"

 

3. Select "clear"

 

4. Select “configure my account”

 

5. Click on the gear icon in the top right corner and select "Use Web Address"

      

 

6. Enter http:// 150.201.192.29/46xxsettings.txt and click NEXT

 

7. Enter the extension number and password and click "Next"

 

8. Click on "Skip Tutorial"

 

9. Click on the gear icon and select "Services", then click on "Show Details"

 

10. Click “Phone Service”

 

11. Enter 150.201.192.29 for the "Server Address" and "Domain".

 

12. Click "DONE"

13. Click "Relogin"

 

The green checkmark should now be at the top-left corner of the application, indicating that all is connected.

 

Avaya Workplace IX troubleshooting for new deployments:

1. After the installation of the app, click in configure my account.

 

 

2. Click on the gear icon and select "Use Web Address"

        

 

3. Enter http://150.201.192.29/46xxsettings.txt and click NEXT

 

 

4. Enter the extension and password, and click NEXT

 

5. Click "Skip Tutorial"

6. Click on the gear icon and select "Services", then click on "Show details”

 

7. Click “Phone Service”

 

8. Enter 150.201.192.29 for the Server Address and Domain.

 

9. Click "DONE"

10. Click "Relogin"

 

The green checkmark should now be at the top left corner of the application, indicating all is connected.