Resetting Southeast Key Password

Changing / Resetting Southeast Key Password

Overview

The Southeast Key (SE Key) serves as the primary username for many technology resources on campus. Since Southeast employs Single Sign On (SSO) technology, the password associated with the SE Key is synchronized across different software applications including Microsoft Office 365, Zoom, and Canvas. Sometimes it is necessary for a user to reset their password - an account issue, forgotten password, etc. This article will discuss resetting the SE Key password using a self-help method, and how this is done if the self-help method is not available.

Changing SE Key Password (when password is known)

1. Open a web browser
2. Visit the Southeast Key Account Management page
3. On the left side of the screen (tinted green), enter SE Key and Password
4. Click Submit
5. Enter a new password - (Note: you can "show" the password as you enter it) 
6. Passwords must follow these rules:

• A minimum of 12 characters
• Must contain at least one character from three of the following four groups
  • Upper case letters
  • Lower case letters
  • Numbers
  • Symbols (~ ` ! # $ % * ( ) _ + - = { } [ ] \ : ' ; ? , . / ) ; spaces are also allowed

7. Click Submit
8. Enter the password a second time to confirm
9. Click Submit
10. You should return to the Southeast Key Account Management page with the message "Password change successful"

NOTE: After a new password is submitted, this password will work immediately for MySoutheast Portal, Wi-Fi and logging into campus computer labs. However, there will be up to a 30 minute delay before this email will work for Office 365 (email), Canvas, or Zoom.

If you have difficulty using the self-help password reset page, please contact the IT Help Desk 573.651.4357 or helpdesk@semo.edu.

Using the Self-Help Password Reset Facility 

In many cases users can reset their password without the involvement of university IT staff. In order for this to happen the user will need to have a current alternate contact method (cell phone and/or email) associated with their account and they will need to have the following information handy: Southeast ID # and SE Key.

1. Open a web browser
2. Visit http://reset.semo.edu
3. Enter SE Key (not the full email address)
4. Enter Southeast ID # (begins with S<zero>)
5. Enter PIN - The PIN will be 2-digit DAY and YEAR of birth - no month
6. Click Submit
7. Select to receive a text message to a cell phone or email message to an address on file
8. Select Submit
9. Within a few seconds, a  recovery code will be sent to destination selected.
10. Enter the recovery code in the box provided
11. Enter a new password and select Submit

NOTE: After a new password is submitted, this password will work immediately for MySoutheast Portal, Wi-Fi and logging into campus computer labs. However, there will be up to a 30 minute delay before this email will work for Office 365 (email), Canvas, or Zoom.

If you have difficulty using the self-help password reset page, please contact the IT Help Desk 573.651.4357 or helpdesk@semo.edu.

Without the Self-Help Password Reset Facility

If for some reason a user's account doesn't permit them to use the self-help password reset facility, the user will need to contact the IT Help Desk for assistance.

The IT Help Desk, in many cases may be able to assist with a password reset over the phone. The user should be prepared to provide verification of identity, including information such as full legal name, SE Key and/or Southeast ID # (if known), and date of birth. Sometimes it may be necessary to ask additional questions as well.

The user can also simply send an email to helpdesk@semo.edu, requesting a password reset, and attaching a picture of a photo ID such as a driver's license or passport. When this is received, the Help Desk will respond with either a randomized password or with further instructions regarding the account.

If you have questions please contact the IT Help Desk 573.651.4357 or helpdesk@semo.edu.