Overview
Printing errors and jams do occur and any loss of print pages associated with such a problem will be credited back to your account.
Refund
A printing refund can be issued if the printing error occurred due to a hardware, server or network error. The student should request a refund with the lab assistant on duty within 48 hours of the printing error.
Printing errors attributed to the user will not be credited. Examples of such errors include, but are not limited to:
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Print jobs delayed several minutes due to heavy user load
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Printing on the wrong paper size
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Printing wrong document
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Printing to the wrong printer
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Printing with the wrong orientation selected (landscape vs. portrait)
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Page properties of the file and/or web browser
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Not picking up print job from the printer
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Printing multiple copies of the same document when user only desires one copy