User Generated Tickets
For many, if not the majority of users, a call or email to the IT Help Desk will be the path toward requesting help, and generating a support ticket in Team Dynamix.
However, some users prefer to enter tickets themselves, so we offer this guide to help user's navigate the Knowledge Base and Service Catalog.
Knowledge Base
The Knowledge Base is really designed as a self-help library of how-to, helpful articles intended to help the end user, diagnose and/or resolve their own issues.
The Knowledge Base is organized into Categories that arrange articles related to similar topic areas i.e. computer troubleshooting, campus Wi-Fi, user account issues, etc.
Service Catalog
The Service Catalog is likewise organized into Categories, but features different services offered by Southeast's Information Technology department. The Service Catalog is the method most users will interact with the ticketing system.
Check Back Frequently
Both the Knowledge Base and Service Catalog continue to grow in the number of self-help articles and services featured. Please check back frequently to see how we grow.
Likewise, if you have a suggestion for an article or service that you think would be useful to the Southeast user community, please let us know. You can comment on a particular article or send an email to helpdesk@semo.edu and offer your suggestion.
So I can't find what I'm looking for but I still need to open a ticket to request assistance. How do I do that?
You can obviously contact the IT Help Desk for assistance during regular business hours or during extended evening and weekend hours (see the Related Article for more information regarding Help Desk hours of operation). You can contact the Help Desk by phone at 573.651.HELP (4357) or by emailing helpdesk@semo.edu.
Or we've added some buttons to the right, that will give you some general options for requesting help. Just choose the one that closest describes your issue.
Be sure and provide as much information as possible to better assist us in properly assigning your ticket to the appropriate IT area/Technician.
Thank you for your patience and cooperation!