Creating Automatic Replies for Shared Mailbox

Creating Automatic Replies for Shared Mailbox

When creating an automatic reply for an office or department shared mailbox, it is easiest to access the shared mailbox via the Outlook web interface.

In order to access a shared mailbox, users will need delegate access to the shared mailbox.  Delegate access means when using the Outlook desktop application, the shared mailbox will be displayed below the user's own individual Southeast email account in the folder list down the side. If you do not or are unsure if you have the correct access to the account, contact the IT Help Desk as shown at the bottom of this article.

The easiest way to setup an automatic reply to a shared mailbox through the web interface i.e. http://mail.semo.edu or http://office.semo.edu.
 

Setting up Automatic Replies

To setup automatic replies on a shared mailbox do the following:

1. Open a web browser and visit http://office.semo.edu
2. Sign in with your individual Southeast email account
3. In the upper right corner, click on your initials (or profile photo) and select Open another mailbox
4. In the pop up box enter the shared mailbox address and select the account from below the box.
5. Another browser tab will open with the shared mailbox
6. In that tab, click on the gear icon in the upper right
7. In the Settings window, select Account ->Automatic replies
8. Toggle Turn on automatic replies
9. If you'd like the replies to only be sent during a specific time period, check the box Send replies only during a time period and select the start & end dates and times.
10. Complete the message content for inside (and optionally outside) your organization
11. Click Save to complete the Automatic reply setup process.

If there are questions, contact the IT Help Desk at 573.651.4357 or via email at helpdesk@semo.edu.