Visual Voicemail

Visual Voicemail


Visual Voice allows you to access your voicemail mailbox using the display menu of your phone rather than following spoken mailbox prompts. To use Visual Voice, press the button and select from the controls below.

Visual Voice Controls

  • Listen: Access your own voicemail mailbox. When pressed the screen shows the number of New, Old and Saved messages. Select one of those options to access the messages in that category and then use the options below:
    • Play: Play the message.
      • To select the next message or previous message, use the up and down cursor keys.
      • To fast forward or rewind the current playing message by 5 seconds, use the left and right cursor keys.
    • Pause: Pause the message playback.
    • Delete: Delete the message.
    • Save: Mark the message as a saved message.
    • Call: Call the message sender if a caller ID is available.
    • Copy: Copy the message to another mailbox. When pressed as number of additional options are displayed.
  • Message: Record and send a voicemail message to another mailbox or mailboxes.
  • Greeting: Change the main greeting used for callers to your mailbox. If no greeting has been recorded, then the default system mailbox greeting is used.
  • Email: This option is only shown if you have been configured with an e-mail address for voicemail e-mail usage in the system configuration. This control allows you to see and change the current voicemail e-mail mode being used for new messages received by your voicemail mailbox. Use Change to change the selected mode. Press Done when the required mode is displayed. Possible modes are:
    • Email Mode Off: Voicemail email is not used.
    • Email Mode Copy: Copy new voicemail messages to the email address, leaving the original message in the mailbox.
    • Email Mode Fwd: Forward new voicemail messages to the email address, deleting the original message from the mailbox.
    • Email Mode Alert: Send an alert email message to the email address, leaving the message in the mailbox.
  • Passcode: Change the voicemail mailbox password. To do this requires entry of the existing password.
  • Voicemail: Switch voicemail coverage on/off


Article ID: 792
Tue 10/5/21 2:52 PM
Tue 10/5/21 2:52 PM